Frequently asked questions
How long will my order take?
Everything is printed to order, so please allow 7 to 10 working days for us to print and pack it. After that the courier delivers it, and you can see the courier's estimated delivery dates when you choose delivery at checkout.
How much does delivery cost?
We deliver across South Africa by courier through Bob Go. The delivery price is calculated at checkout from your address and the size and weight of your order, so you see the exact cost before you pay.
Can I return or exchange an item?
Yes. Contact us within 7 days of receiving your order. Items must be unworn and unused, with no signs of wear or use. Accepted returns are settled with store credit, not a refund. See our returns policy for the details.
How can I pay?
You can pay by card through Yoco at checkout, or by EFT (bank transfer). EFT orders are printed once the payment reflects in our account.
Do you print for businesses, schools and clubs?
Yes. We use DTF printing for branded t-shirts, uniforms, staff wear and event shirts, from a single item to bulk runs. Send us your logo and the quantities through an order enquiry and we'll quote.
What is DTF printing?
DTF (direct-to-film) printing prints your design onto a film that is then heat-pressed onto the garment. It gives bright, detailed colours, works on cotton, polyester and blends, and needs no screens, so one-off and small orders are affordable.
Can I sell my own designs on Uniqity?
Yes. Local creators, clubs and businesses can open a vendor store with us. We print and ship each order, and you earn a share of every sale. Choose 'Sell with Uniqity' at the bottom of any page to apply.
How do I contact you?
Email info@uniqity.me or call 071 241 8185. You can also send a message about printing through our order enquiry form.
More detail: returns policy, order enquiries and contact details.
